1) Are online transactions safe?
Indiamusicinfo.com is committed to the safety and security of the online transactions. Customer’s credit card is as safe as possible when used on www.indiamusicinfo.com

Information exchanged with us online is treated securely and protected by Verisign and Entrust, by using the internationally accepted and industry standard powerful encryption technology (128 bit secure socket layer, SSL). This software encrypts customer’s personal data as it is sent between the browser and directly with Citibank's Secure Payment Gateway systems. We do not store customer's credit card details.

Citibank Payment Gateway is one of the safest ways for Internet transactions.

2) What are the Payment Options available?
We accept Visa Card, Master Card, Diners Club Card and Citibank Debit Cards. An HPIN number is mandatory if you are using a Citibank Debit Card, for any other credit card HPIN number is not required.

3) What is Order Number?
An Order Number is an unique ID for the orders made online. The Order Number is of Key importance as the track downloaded requires the Order Number and your Username during the first play.

4) What is this whole licensing thing? My player says that I am playing protected content. What does all this mean?
All music content on the site available for purchase are digitally protected media. This protection is enabled using a secure e-commerce system called digital rights management (DRM), that protects digital content from illegal use. In short, DRM is a system that encrypts digital media content and limits access to only those people who have acquired a proper license to play the content. This encryption restricts illegal distribution of media by allowing the track to be played only on the computer which has the actual license to play the track, limiting the number of burns on a CD, time dependent expiry of the license in case of promotional activities etc.

5) Do I need Windows Media Player to play the tracks?
Yes. We strongly recommend the use of Windows Media Player (Version 7 or higher) to playback the tracks that have been downloaded.

6) Is it true that I can play a track only on the computer on which I downloaded the track for the first time? 
Yes. Make sure you are playing the file on the computer you used to purchase the track. When you purchased the download, a license was delivered to your computer that allows you unlimited play of any track you have purchased on the PC to which the track was originally downloaded. If you copy the file to another computer, you will not be able to play the file.

7) Does it have to be the computer on which I bought the track from?
No. You may purchase the track on a particular computer and download the track on any other computer. A track can be successfully downloaded and played only on a pc on which it downloaded the license from. This necessarily doesn't have to be the pc you bought the track on.

8) I see a "Burn" icon next to a few songs. What does it mean? 
This icon means that this particular track can be burnt (copied) on a CD in the cda (audio CD) format. This CD can be played back on any CD player (CD ROM's, Car Stereo, Home Audio System etc.) like any other audio CD.

9) How do I burn the tracks that I have purchased, on a CD?

To burn your own audio CD from the tracks that you have purchased, all you need is a CD Writer. Here are the steps to create your own audio cd.

1) Open Windows Media Player and go to the section called 'Media Library'.
2) Create a new playlist.
3) Add upto 60 minutes of audio into the playlist. You can add a track into a playlist by right clicking on the track and selecting 'add to playlist'.
4) Insert a blank recordable CD in your CD Writer.
5) Go to 'File' on the toolbar of your player and click on 'Copy To CD'.
6) Click 'Copy' to successfully create your CD.

10) Can I transfer these tracks to any portable devices or portable media?
Yes. The DRM adds a right in the license to enable or disable copying to a portable device or portable media. When enabled, the packaged digital media file can be copied to a portable device or portable media.

11) How long does it normally take to download a song?
On an average, on a 56.6 Kbps dial-up modem, a 4 to 5 minute track would take about the same time to download as any other 3-4 MB file. The time taken is directly proportaional to the length and the file size of the track you are downloading. With a cable/DSL or any other broadband connection, it should take relatively lesser time. This is purely dependent on your internet connectivity, since different Internet Service Providers (ISP) offer different speeds. The download will be much faster if the interner traffic at that point of time is low.

12) I clicked on the "Download" button, and it started downloading the song file. But halfway through the download, i got disconnected and the download got cut off. What do I do?
You can redownload the music file. To redownload the music file, go to "My Account > Purchase History".

13) Does it matter that I connect to the internet through a proxy?
No.

14) What appears on the shopper's card statement?
INDIAMUSICINFO.COM will appear on the customer's credit statement.