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Customer Support | FAQ

1) Download Instructions.

  • Once you've purchased a digital track, go to the My Account (Purchase History) portion of the site and click Order No and select the album or track you would like to download.


  • Right-click on the link to the track and then choose "Save Target As" to indicate the location where you would like the track to be downloaded.


  • If the track download is interrupted for any reason, you can return to the My Account section of the site to re-download your track at any time.


  • All digital downloads are delivered in WMA, Microsoft's secure audio format.


  • Windows Media Player 7.1 or higher is required to play your WMA track. To check if you have version 7.1 or higher installed on your machine, launch your player, click on "Help" and then select "About Windows Media Player."
2) How to play a track?

Playing a track is simple. Just go to the folder where you have saved your downloads and double click on the track you want to hear. This should automatically launch the Windows Media Player. During the first play only, Your computer need to be connected to the Internet to obtain the license to play the song you selected. Upon entering your Username and Order #, a license will automatically be delivered to your computer that allows you unlimited play of the track you have purchased on the PC.

Note: Once you have downloaded and obtained the license for a song, you do not need to be connected to the Internet to play it.

If you are having problems playing your download, check the following:

  • Make sure your computer meets the minimum system requirements.


  • Make sure you are opening the file using Windows Media Player software that is compatible with Microsoft's Digital Rights technology. If Windows Media Player is not your default music player, you can correct the problem by right-clicking on the file while holding down the shift key. A menu will appear. Select the "Open with" option from the menu. A dialog box will appear. Select "Windows Media Player" from the list of programs, check the "Always use the selected program to open this kind of file" checkbox. and then click the OK button.

    3) What is the WMA file format?

    The Windows Media Audio format (WMA) is the secure audio/video compression/ decompression (codec) algorithm used by Windows Media Technologies. All tracks currently being sold on the www.indiamusicinfo.com Digital Download Store are offered in WMA only. A license for each WMA track is delivered to your computer upon entering your Username and Order Number after download which enables you to play it on your PC, burn (3) times to a recordable compact disc (CD-R or CD-RW), and transfer it (3) times to secure portable player compatible with Microsoft's licenced WMA format. See Burning Tracks to CD and Copying Tracks to a Portable Device in the FAQ.

    You will need Windows Media Player 7.1 or above in order to play WMA tracks.
    Click here to download


    4) Lost password?
    I lost my password, what do I do?

    If you have lost your password, send email to customer support department with subject 'Lost Password'.

    Customer support department E-mail: support@indiamusicinfo.com

    5) System requirements.
    Hardware Requirements:
    • Minimum 32MB RAM (Win98/Me), 64MB (Windows 2000)

    • 50MB of free hard disk space
    • Sound card

    • Speakers

    • Network or Internet connection (Recommended 56K or higher)
    *Playing digital content can be CPU intensive and quality may be affected if system resources are low or if multiple applications are running simultaneously.


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